Why choose us?

Been in business since age 18.

Previous Managing Director of a national award-winning franchise network with £1 million annual turnover. Winner of the EWIF award for Female Franchisor of the Year. Owned and operated a music school franchise for 12 years, with employed staff.

Current Directors of companies in the Pet Care Industry with annual turnover of £200,000 and over 25 part time staff.

Graphic Design Degree with over 10 years industry experience.

Winner of the New Forest Brilliance in Business Award for Young Entrepreneur of the Year.

Service Industry specialists with over 30 years combined experience in the industry.

Highly experienced in setting up business systems and processes, providing customer care and in communications.

Parents to two young children aged 2 and 9 years old.

Sophie Gates

Business Development & Strategy, Project Planning, Problem Solving, Staff Recruitment & Management.

I’m here to guide your business development, creating together a structured strategy that works for you and your vision for the future.

I like to start by really getting to know you and your business, following this we can begin to work collaboratively to create a route map; a plan that enables us to start structuring business thoughts, ideas and aspirations and work through them in a clear and logical way, step by step.

Part of this route may well include key topics such as, business and project planning, problem solving, business systems and process. As well as managing your finances, seeking funding, business structure and much more.

As a current company Director I have real life hands-on experience with some the everyday challenges or situations that you may find yourself in, and can share the solutions I have used.

Maybe you are looking to expand your business. In which case I can also guide you through the whole staff recruitment process, which for many people is extremely daunting. As an award winning Franchisor, I recognised the value of systemisation so that, throughout the business (and I managed 80 sites), everyone knew what to do and how to do it. Many of these useful techniques can also be used to help a variety of non-franchised businesses quickly become more efficient and profitable.

Adam Gates

Business Operations, Brand Development, Marketing, Customer Relationships.

I’m here to look after you with the day to day operation of your business, the mechanics of it all. I’ll explore how your business runs, we will look at the way you do things, discuss them and together see if your processes can be improved or streamlined. I will also draw upon my own extensive business operating experience as a company Director, and share with you my useful techniques and ideas which you will then be able to implement in your business.

I’ll also work with you on the look of your business, your branding, design and image. With a BA Honours in Graphic Design along with over a decade of industry experience I will be able to carefully work with you to make sure that your business image is spot on and exactly what you envisioned it to be.

Together we will work on your marketing strategy, your target market, and your ongoing customer relationships and communications strategy. As a small business owner I know how important it is to find these customers, and more importantly look after them to keep them coming back to you time and time again. Developing close quality relationships with your customers and suppliers with specific brand standards in place. It is far easier to keep a customer than to find a new one and I want to teach you how..

Let's Talk...

Click below to book your FREE and informal online Discovery call with us to see how we can help you and your business with Fresh and Friendly Thinking.